Enterprise Solutions Account Manager

What you will do

• Account Management:
  Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Relationship Management:
  Build trust and develop strong, multi‑threaded relationships across business and technical stakeholders to drive mutual value.
• Solution Expertise:
  Knowledgeable of key product use cases and expected outcomes to guide customers toward best‑practice adoption.
• Customer Health and Forecast Discipline:
  Proactively maintain an accurate rolling 4‑quarter outlook of attrition forecast and manage customer health.
• Value Realization:
  Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Growth Identification & Expansion:
  Identify expansion opportunities through product‑usage insights, evolving customer needs, and cross‑sell alignment.

• A minimum of 5 years’ prior customer success, account management, or sales experience from a high‑tech (SaaS) company.
• Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
• Experience developing strategies on assigned accounts to fully leverage technology solutions.
• Experience leading projects from conception to closure and using internal resources to get things done.
• Ability to build trusted relationships with executive sponsors and end users.
• Experience running a full sales cycle.
• Strong written and verbal communication skills.
• Bachelor’s degree or equivalent practical experience.

U.S. pay range: $100,200 – $183,975 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience.

California: $127,100 – $183,975

New York: $127,100 – $183,975

Colorado: $110,600 – $160,100

Illinois: $110,600 – $160,100

Massachusetts: $110,600 – $160,100

Washington: $123,200 – $178,400

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

California:
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:
There is no Final date to receive applications to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

Massachusetts:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.