Storage Service Specialist

Responsibilities

• Serve as a key technical member of the global, 24/7 operations team, providing secure, continuous support for all physical and virtual storage systems during the System Development Life Cycle (SDLC).
• Perform operational activities, including incident analysis, troubleshooting, hands‑on touch labor, and break/fix resolution for all storage-related hardware, software, and solutions.
• Coordinate with senior team members, as appropriate, to ensure proper operations and security compliance of storage systems.
• Provision, configure, and manage allocations, throughput, and permissions for all data shares, network drives, and shared storage systems (specifically supporting Brocade, Data Domain, Dell FluidFS, Net App, and Dell Storage Center).
• Execute routine data backups, replication, verification, and restoral services to meet strict data-related SLAs.
• Actively participate in disaster recovery (DR) and Continuity of Operations (COOP) exercises.
• Monitor capacity, performance, and service-level metrics to maintain an optimal user experience, identify trends, and resolve potential issues before they become incidents.
• Maintain the physical and logical security of data at rest and in transit.
• Provide continuous patch management for designated workstations, servers, and storage nodes across all network domains.
• Contribute to the development of test cases and scripts for Beta and Acceptance testing; utilize Lab facilities to investigate incidents and validate new component designs before field deployment.
• Assist in drafting standard operating procedures (SOPs), knowledge base articles, and technical content for contract deliverables.

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start.
• Net App Certified Data Administrator (NCDA) – ONTAP or an equivalent OEM vendor certification.
• DOD 8140 Certification applicable to role (minimum Security+).
• Education:
  
  An AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience.
• Minimum of 4 years of hands‑on experience integrating, operating, and maintaining IT hardware and software solutions (specifically enterprise storage systems).
• Ability to coordinate effectively execute system troubleshooting and work closely with senior technicians for more advanced troubleshooting.
• Willingness to learn new skills and new technologies.