More jobs:
Customer Support
Job in
Arvada, Jefferson County, Colorado, 80004, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Resolve complex customer software issues for industry‑leading construction accounting and project management solutions.
- Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
- Collaborate cross‑functionally with development and other departments to influence the evolution and improvement of our software.
- Manage and document high‑level customer interactions within a CRM to ensure seamless service delivery and data‑driven insights.
- Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.
- Familiarity with accounting, full‑charge bookkeeping, AP, AR, or a relevant business discipline.
- High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
- Experience utilizing AI‑powered support tools such as chatbots or virtual assistants to enhance customer service.
- Strong proficiency in Google Suite and the ability to maintain a predictable, full‑time support schedule.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×