EverHealth: Director of Onboarding + Implementation

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

Learn more at  We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:  We are looking for a Director of Onboarding & Implementation at Ever Health to join our Customer Experience leadership team. Ever Health is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices.

Our EHR and billing solutions give small and medium-sized practices an integrated ecosystem of intuitive, easy-to-use products that work with how providers run and grow their business.

About the Role We're seeking an operational and visionary Director of Onboarding & Implementation to lead the team that gets new Ever Health customers live on our EHR and billing products. This role owns the customer journey from signed contract through go-live and early adoption for a high-volume base of small and medium-sized practices, delivered almost entirely without onsite implementation. You will be equally comfortable setting the long-term vision for how onboarding should work at Ever Health and rolling up your sleeves to redesign a workflow, resolve an escalation, or coach a team member through a difficult go-live.

Your north star is time to first value: how quickly and reliably a new practice experiences the outcomes they bought our software to achieve. You will also evolve the team's approach from software training to consultative practice partnership — helping customers rethink and improve how they run their business rather than simply teaching them which buttons to click — and make onboarding a continuation of the sales relationship rather than a handoff away from it.

Reporting to the VP of Customer Experience, this role will partner closely with Sales, Product, and Customer Success leadership to shape how Ever Health brings new customers into the fold.

• Vision & Strategy:
  Define and evangelize a multi-year vision for onboarding and implementation at Ever Health, translating it into a concrete roadmap across the EHR and billing product lines.
• Time to First Value:
  Own time-to-first-value as the team's primary metric, redesigning milestones, workflows, and staffing models to shorten it without compromising quality.
• Continuing the Sale:
  Partner with Sales to treat onboarding as an extension of the buying journey — reinforcing the original value proposition and building momentum for retention and expansion from day one.
• Consultative Transformation:
  Shift the team's operating model from feature training to consultative, workflow-based implementation, coaching specialists to diagnose a practice's operations and recommend how to run it on Ever Health, not just how to use it.
• Cross-Product Coordination:
  Simplifying onboarding motions across multiple product/feature adoptions (payments, RCM, etc) to one coordinated implementation rather than two disconnected projects.
• Remote-First Delivery Model:
  Build and continuously refine a scalable, primarily virtual delivery model suited to a high-volume book of small and medium-sized practices, reserving onsite engagement for the rare exception.
• Team Leadership:
  Lead a team of managers and help support ongoing development of the existing management team and frontline specialists, building career paths that reward consultative skill as much as technical proficiency.
• Process & Playbook Development:
  Create repeatable…