IT Communications and Content Manager

Engineering a world of possibilities The IT Communications and Content Manager is a key communications, knowledge management, and content governance role within the Information Technology department at Colorado School of Mines. The position leads the development and lifecycle management of IT communications, knowledge resources, website content, policies, procedures, user guidance, and other published materials. Through this work, the position ensures that IT information is accurate, timely, accessible, easy to understand, and aligned with Mines standards, IT priorities, and campus needs.

This position serves as IT’s central resource for communications, knowledge management, content lifecycle governance, and policy and procedure review coordination. Working across IT leadership, the Office of the CIO, technical teams, service owners, project teams, and campus partners, the position translates complex technical, service, operational, and policy information into clear, audience-appropriate communications and documentation. The role exercises independent judgment in recommending communication channels, content standards, review timelines, and change management approaches.

It supports change management by identifying impacted audiences, communication and guidance needs, implementation timing, and related updates to web content and knowledge resources. The position also facilitates the annual review of all IT policies and procedures to help ensure they remain accurate, current, clearly owned, and aligned with institutional requirements and department practices. As Mines expands its use of artificial intelligence tools, this role strengthens AI readiness by maintaining the authoritative content those tools rely on.

Accurate, current, and well-organized content improves the quality of information retrieved by AI-enabled tools and supports more relevant, reliable responses for the Mines community. This position currently operates in a hybrid work model with regular campus presence required, at least two days per week. Work arrangements are subject to change based on institutional needs. The successful candidate must be able to commute to campus in Golden, Colorado.

Candidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position now nor in the future.

• Create, edit, and maintain digital resources including knowledge base articles, websites, user guides, and other related content.
• Develop, maintain, and promote standardized templates, guidelines, and documentation practices for knowledge base articles, internal IT documents, and external customer-facing materials.
• Establish and coordinate recurring content review cycles with designated owners to verify accuracy, relevance, accessibility, and alignment with current IT services and practices; track completion, follow up on overdue updates, and promote shared ownership of knowledge resources across IT.
• Improve search and retrieval by applying metadata, taxonomy, naming, content-organization practices, and content quality standards; review user feedback, search behavior, and support trends to identify content gaps and opportunities for improvement, including information used by AI-enabled and other knowledge retrieval systems.
• Identify key sources of institutional knowledge, including documents, data, processes, and the expertise of Mines' staff, and promote practices that improve knowledge sharing and continuity across IT.
• Support the review, editing, and cataloging of IT department position descriptions to improve consistency, maintain current role documentation, and support timely recruitment activities.
• Create…