Service Technician

Description

Mark VII Equipment Inc. – North America’s leading car wash system manufacturer.

Hillsboro, IL

Mark VII Equipment Inc.

$24.00 – 30.00 per hour (Non-Exempt)

As part of the global Wash Tec Group, Mark VII combines German engineering with American ingenuity to deliver cutting‑edge car wash systems. We’re a team of passionate problem‑solvers committed to excellence and continuous improvement. Your work here will directly impact on how our products are built and delivered.

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.

• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis
• Provide sound technical assistance to all customers and distributors
• Provide on‑site technical training for customer personnel pertaining to use, operation, and maintenance
• May assist in the installation of new carwash equipment
• Performs repairs and corrects malfunctions as necessary
• Modifies or updates equipment when required
• Maintains tools, test equipment, and materials in a professional manner
• Maintains all company owned and leased equipment in proper condition
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
• May work with processes that are unique or peculiar to customer needs
• Involved in the problem‑solving process regarding customer complaints
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
• Keep abreast of new developments and innovations leading to improved departmental and company performance
• Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately

• 3–5 years field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities
• Excellent communication skills (written and verbal) are a must
• Ability to read and comprehend documents and follow simple instructions
• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
• Ability to read and understand electrical diagrams
• Understanding of OLC controllers, low voltage control circuits and three‑phase power

• Hiring range: $24.00 – 30.00 per hour depending on qualifications and experience
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, holidays, and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

• Integrity:
  We operate with unwavering integrity and a commitment to ethical standards
• Accountability:
  You're dependable under pressure, consistently meeting deadlines and delivering results
• Passion & Drive:
  We're a team of high‑energy professionals focused on impactful execution. Your enthusiastic, “can‑do” attitude will inspire those around you
• Strong Work Ethic:
  You're driven to make a real impact. While we champion work‑life balance, we also expect a strong commitment to doing whatever it takes to succeed in our fast‑paced environment
• Customer‑Focused:
  You instinctively put the customer first, shaping every task and decision with their needs in mind
• Supportive Team Player:
  You bring emotional intelligence and common sense to the team, supporting your colleagues and contributing to our positive culture

• Ability to lift and/or move up to 50 lbs
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly
• Specific vision abilities required by this job include close vision, distance vision, color…