PM Account Compliance Supervisor

Objective

PM Account Compliance Supervisor is responsible for quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Supervisor must be able to work independently and with others, in any type of facility including industrial, manufacturing, office, medical, retail, etc. The Night Supervisor must also exercise good judgment in reporting client concerns to management and seeking involvement of others to best meet clients’ needs.

• Develop and maintain productive, working relationships with Independent Contractors and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
• Other duties as necessary.

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

• Health insurance
• 401(k)
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Flexible schedule
• Retention bonuses
• Car allowance