General Manager

Apex Underground's Residential & Short-Cycle Profit Center — water and sewer service repair and replacement, fire line work, and HOA/property-manager-driven projects — has historically delivered $5.8M+ annually. We need the right leader to get it back there and grow it.

You'll own this business from first call to final invoice: driving sales, running operations, developing a small team, and holding the P&L. Long-term, this profit center is a candidate to operate as a standalone entity. We want a GM who runs it that way from day one.

Sales & Business Development

• Own the full sales pipeline
  from first contact to signed proposal; manage hit rates and pipeline health in Hearth.
• Build relationships
  with real estate professionals, HOAs, property managers, fire protection companies, and home warranty/insurance networks.
• Lead seasonal campaigns
  — cold-weather fire line outreach, spring service surge, and proactive channel development.
• Review and approve all estimates
  before delivery; ensure margin compliance on every proposal.
• Oversee the proposal workflow
  — e-signature, deposit collection, and follow-up via Hearth.
• Track acceptance rates and lost-bid feedback
  ; adjust pricing strategy accordingly.

• Direct the Operations Manager
  on daily scheduling, crew deployment, and dispatch.
• Oversee the Project Engineer / Coordinator
  for permitting, 811 locates, bonds, licensing, and customer scheduling.
• Ensure job packets, JHAs, and change orders
  are complete before every job; drive post-job GP reviews and close gaps within 30 days.
• Resolve warranty claims, service complaints, and escalations
  in a way that protects the Apex brand.
• Own full profit center P&L— direct costs, overhead, equipment, and indirect expenses.
• Review WIP, billing triggers, and AR aging weekly
  ; report forecast and backlog to the CEO biweekly.
• Eliminate cost leakage
  — unbilled change orders, material waste, and subcontractor pricing gaps.

• Lead and develop
  estimators, project coordinators, engineers, and field crew leads.
• Drive utilization of HCSS Heavy Job and Hearth
  ; consolidate disconnected spreadsheets into centralized systems.
• You'll report
  to the CEO.
• You'll oversee
  a Project Engineer / Project Coordinator, and Field Crew Leads.
• You'll collaborate with
  field supervisors, accounting, and HR — shared across Apex's profit centers.

• Because you own the pipeline,the profit center hits $5.8M+ in revenue within your first year.
• Because you manage estimating with discipline,gross margins stay above 35% and post-job GP variance is minimal.
• Because you run tight operations,jobs are scheduled efficiently, billing is timely, and crews are productive.
• Because you operate it like a standalone business,financials are clean, processes are documented, and no single person is a bottleneck.

• You have 5+ years leading residential service operations
  (plumbing, HVAC, electrical, or water/sewer) with direct P&L accountability.
• You're as comfortable closing a proposal as reviewing a job cost report.
• You're tech-savvy
  — already using HCSS, Service Titan, Jobber, or a comparable platform to run your business.
• You build lasting relationships
  — repeat business and referrals follow you wherever you go.
• You treat the P&L like your own money
  and find cost leakage before it hits the bottom line.

• You prefer a predictable environment
  — seasonal swings and competing priorities are constant.
• You avoid difficult conversations
  — with customers, subs, or your team.
• You're a pure operator with no sales instinct.
• You need someone else to manage your P&L.