Utilities Services Supervisor

The City of Arvada promotes Equal Pay for Equal Work.

Pay Range: $90,627.83-$ Annual

The City of Arvada is hiring a Utilities Services Supervisor! If you’re an experienced leader with a background in utility billing, financial operations, customer service, and team supervision, we encourage you to apply. This position provides leadership for utility services while supporting efficient operations, reliable billing systems, staff development, and quality service to the community.

• Ensures efficiency and reliability in billing, customer service, and financial operations.
• Oversees financial management tasks, including budget development and cost control for utility services.
• Manages utility billing systems, including the implementation of billing software and training staff on its use.
• Ensures compliance with all relevant regulations and standards related to utilities management.
• Coordinates with other departments and external agencies to facilitate utility projects and initiatives.
• Analyzes utility consumption data to identify trends and develop strategies for consumption reduction and cost savings.
• Oversees day-to day leadership activities, including effectively communicate vision and priorities, makes decisions and problem solves, delegates work, manages performance, hires, manage resources, develops others, and maintains a team culture to produce strong performance and positive employee and community member experiences.
• Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.

• Serving as a backup for the Utilities Services Manager.
• Performs other duties as assigned.

• Develops and/or participates in the development of staff work plans, measures and tracks progress towards goals, prepares and conducts timely and constructive performance appraisals.
• Makes decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
• Coaches, counsels and supports staff to maximize efficiency and effectiveness.
• Consistently educates and advises staff on organizational rules, regulations, policies and procedures.
• Supports creative thinking and problem solving and encourages participatory decision making when appropriate.
• Provides training and job enrichment opportunities and encourages professional growth and development.

• Knowledge of city policies, procedures, and goals, as well as a working knowledge of accounting principles.
• Strong experience in utility billing operations, including customer account analysis, billing rate structures, and financial statement preparation.
• Advanced computer skills, including proficiency in maintaining computer software systems, financial, and office software systems.
• Ability to resolve complex inquiries and complaints from citizens or businesses regarding utility services.
• Experience in exercising initiative, judgment, and making decisions within assigned authority.
• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.

• Experience with project management, analysis, design, testing, implementation, system review, and support for utility billing and Customer Information Systems (CIS).
• Advanced skills in data analysis and management, with the ability to use report writing tools to develop ad hoc reports for testing, analyzing data, and ensuring data integrity.
• Proven track record of developing and supervising staff, including work plan development, performance appraisals, and providing training and professional growth opportunities.

• Degree Bachelors Degree (BA, BS, BBA)
• Major Business, Accounting, Finance or related field.

• An equivalent combination of education and experience may be considered.

• Three (3) years experience in billing, payment processing and customer service.
• Two (2) years of supervisory experience is required.

• Experience with specific types of systems such as Customer Information Systems (CIS), Enterprise Resource Planning (ERP) systems, or Customer Relationship Management (CRM) systems is preferred but not required.
• Additional experience in utilities services, financial management, or related fields is…