Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else.

We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance the shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment; aim to connect products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and to move around the store constantly.

Comcast provides best‑in‑class benefits. Benefits include Medical, Dental, and Vision coverage, Comcast Xfinity courtesy services in serviced areas, Discount tickets to Universal Resorts, Paid Parental leave, Tuition reimbursement (up to $8,000 for full‑time employees), Paid Time Off, and a 401(k) Savings Plan with up to 6% dollar‑to‑dollar matching.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Customer‑Focused, Workplace Organization, Persuasion, Teamwork, Technical Knowledge, Self Motivation, Communication, Resilience, Critical Thinking Problem Solving, Professional Integrity.

Base Pay: $18.90 per hour. Total Target Compensation: $26.59.

High School Diploma / GED.

None required.

2‑5 Years.