Team Lead, Retail

Responsibilities

• Provide on‑site leadership and support to the park’s management team, and keep managers updated on customer service issues when other team members cannot leave their station.
• Delegate tasks to team members to ensure smooth shifts across all departments.
• Jump into any department—café, birthday parties, front desk, etc.—to give hands‑on support when extra help is needed.
• Execute membership sales at the front desk and actively look for additional sales opportunities while walking the park or assisting in other areas.
• Enforce park safety policies and educate team members on guest safety when issues arise.
• Maintain a clean environment and perform janitorial duties throughout the shift.
• Complete incident reports related to the shift.
• Assist with opening and closing park procedures as required.
• Ensure any additional shift duties outlined for the day are completed before leaving.

• 18 years of age or older.
• Demonstrates leadership and initiative through a formal leadership role or through work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience in a high‑volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience is a plus.
• Able to stand for long periods of time and lift a minimum of 20 pounds.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point‑of‑sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self‑motivated, and organized.

Compensation: $15.50/hr.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.