Retail Supervisor

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals.

We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

Pay Range: $18.50 to $20.50 per hour

As the Retail Supervisor at RWB Thrift, you will play a key role in supporting the Retail Manager and overseeing the day‑to‑day operations of the sales floor. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and achieve sales targets. This role is ideal for someone looking to advance their career in retail, with guidance and support provided by the Retail Manager.

• Operational Oversight:
  Manage day‑to‑day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and optimal customer service delivery under the guidance of the Retail Manager.
• Team Development:
  Supervise and mentor retail team members, providing ongoing coaching to enhance performance and foster a positive work environment.
• Customer Service Excellence:
  Ensure exceptional customer service, handling inquiries and resolving issues promptly and effectively, reflecting the Retail Manager’s direction.
• Inventory Management:
  Oversee inventory levels on the sales floor, ensuring products are well‑stocked, merchandised, and priced accurately to meet customer demand and sales targets.
• Cashier Operations:
  Supervise cashier operations, including transaction processing and adherence to cash handling procedures, under the guidance of the Retail Manager.
• Learning and Growth:
  Gain exposure to business operations by reviewing key reports, understanding department goals, and contributing to achieving performance metrics with guidance from the Retail Manager.
• Collaborative Leadership:
  Work closely with the Retail Manager to implement sales strategies, optimize productivity, and contribute to the overall success of thrift store operations.

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer‑facing experience is preferred, but not required.

• Ability to safely perform job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity requirements.
• Physical strength: must be able to lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and apply negligible force when handling objects.
• Endurance: ability to stand for extended periods of time.
• Manual dexterity: proficiency in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers.
• Fine motor skills: skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hands.
• Balance…