Team Lead, Retail

Circus Trix, LLC dba Sky Zone (Defy/Rockin’ Jump) – Team Lead (Full-time or Part-time, Onsite)

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principals to help effectively support daily park operations and mentor other Team Members.

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are considered a plus.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self‑motivated, and organized.

• Provide necessary delegation to Team Members so shifts across all departments run as smoothly as possible.
• Provide hands‑on support to Team Members by jumping into any department when extra help is needed.
• Execute membership sales at the front desk and identify sales opportunities while walking the park or assisting in other departments.
• Help enforce park safety policies and ensure the park is running smoothly.
• Educate other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Ensure any additional shift duties outlined for that day are complete before leaving.

• Ability to remain stationary and move around the park for long periods of time.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Compensation ranges from $15.50/hr based on qualifications and experience. Full‑time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).