Sales Operations Lead

Description

• Own the company’s CRM platform, coordinating between practical internal operational use and corporate needs.
• Manage internal sales operations projects, managing scope, timelines, budgets, and resources to completion.
• Facilitate sales-led events, including customer events, trade shows, open houses, and Sales Excellence initiatives.
• Govern and continuously improve Sales operating processes and procedures, partnering with other Kratos departments to ensure alignment across adjacent and cross-functional workflows.
• Provide structure, visibility, and accountability for Rep activity without taking ownership of estimating or bookings quotas.
• Lead structured follow-up initiatives on outstanding quotes, coordinating with Sales to progress open opportunities.
• Develop and maintain dashboards for tracking Sales metrics and KPIs that support leadership decision-making.
• Exemplify Kratos CODE ORANGE principles.

• Minimum 3+ years of experience in project management or sales/operations roles, preferably in project-based, engineered-to-order manufacturing.
• Demonstrated experience with documenting and standardizing business processes across multiple stakeholders.
• CRM ownership experience (e.g., Salesforce, Hub Spot, or equivalent), including opportunity tracking, workflow design, and communication history.
• Excellent verbal and written communication skills with the ability to engage confidently with internal teams and external stakeholders.
• Proven ability to collaborate cross-functionally with teams of varying perspectives to close work that is both profitable and manufacturable.
• Experience working with Manufacturer Representatives or channel partners in a technical sales environment.
• Demonstrates strong ownership and follow-through, with a natural tendency to identify gaps, follow up, and bring work to completion.
• Ability to read and interpret basic electrical specifications and drawings.
• Comfortable working independently with a high degree of accountability while coordinating across multiple departments.