Scale Solutions Account Manager

Opportunity

As a Scaled Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across DX solutions. You will work closely with sales teams to develop new value propositions, build awareness, and reveal expansion opportunities.

• Account Management:
  Guide customers through onboarding, implementation, drive adoption, overall health, value realization, and renewal readiness.
• Relationship Management:
  Build trust and develop strong multi‑threaded relationships across business and technical stakeholders.
• Solution Expertise:
  Be knowledgeable of key product use cases and guide customers toward best‑practice adoption.
• Customer Health & Forecast Discipline:
  Maintain an accurate rolling 4‑quarter outlook of attrition forecast and manage customer health.
• Value Realization:
  Engage customers to calculate ROI from Adobe solutions.
• Growth Identification & Expansion:
  Identify expansion opportunities through product‑usage insights and evolving customer needs.

• Minimum 5 years of customer success, account management, or sales experience in a high‑tech SaaS company.
• Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
• Experience developing account strategies to leverage technology solutions.
• Led projects from conception to closure and used internal resources to complete tasks.
• Built trusted relationships with executive sponsors and end users.
• Experience running a full sales cycle.
• Strong written and verbal communications.
• Bachelor’s degree or equivalent practical experience.

US pay range for the position is $135,200 – $234,150 annually. California: $161,700 – $234,150. Colorado: $149,400 – $216,300. Illinois: $149,400 – $216,300. Washington: $158,900 – $230,000.

Adobe is an Equal Employment Opportunity employer and does not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.