Senior Specialist, Account Management – Sustainable Technologies

• Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
• Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
• Evaluate and analyze customer collection and service trends to execute strategies to maximize customer engagement and collection compliance
• Build consultative, positive working relationships with internal and external business partners
• Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
• Gather data and participate in developing presentations relative to customer reprocessing program performance
• Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
• Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-4 years of experience, preferred
• 0-2 years in a consultative environment role such as sales, customer service or marketing preferred
• Excellent phone, written, and in-person communication skills
• Customer-focused and results-driven
• Strong work ethic and eagerness to develop and grow skills
• Ability to assess, analyze and utilize good decision-making skills to problem solve
• Proficiency with Microsoft Office
• A valid driver's license issued in one of the 50 States
• Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration
• Customer/Vendor credentialing is required (this may include vaccinations).

Demonstrates expertise in customer implementation and engagement strategies, with a strong focus on building relationships and providing training to enhance program performance. Proficient in data analysis and decision-making to drive customer satisfaction and compliance.

• Customer Implementation
• Data Analysis
• Consultative Sales
• Microsoft Office Proficiency
• Customer/Vendor Credentialing

• Data Analysis
• Customer Implementation
• Consultative Sales
• Program Performance Evaluation
• Customer Engagement Strategies

• Excellent Communication Skills
• Customer-Focused
• Results-Driven
• Strong Work Ethic
• Problem-Solving Skills

• Valid Driver's License

• Healthcare Economics
• GPOs
• Competitive Landscape
• Customer Service
• Account Penetration

• Microsoft Office