Transportation Security Officer; TSO | Customer Service

Transportation Security Officer (TSO) – Overview

TSOs are the face of TSA and are responsible for screening travelers and property while keeping the experience courteous and professional.

• Openings:
  Nationwide
• Pay: $40,332 - $91,767
• Schedule:
  
  Shift work set by the airport (may include nights, weekends, holidays, overtime, extended shifts, and split shifts)
• Remote/Telework:
  Not available
• Relocation:
  Not provided
• Drug Test:
  Yes (including random testing after hire)

• Paid Time Off:
  Annual leave + sick leave, plus paid federal holidays
• Health Coverage:
  Medical, dental, and vision (plus life insurance options)
• Retirement:
  Federal retirement plan + TSP (401k-style) with up to 5% match
• Extra Pay:
  Overtime and premium pay for nights, Sundays, and holidays (varies by shift/location)
• Career Growth:
  Paid training and opportunities to move up or transfer to other airports

As a TSO, you’ll screen passengers and property, operate screening technology, and make real-time decisions to spot and stop prohibited or dangerous items.

• Operate screening equipment and technology to identify dangerous objects in baggage, cargo, and on passengers
• Conduct screening and searches, which may include pat‑downs and bag/property searches
• Lift/carry bins, bags, and property up to 50 lbs
• Control terminal entry/exit points
• Give directions and respond to traveler questions
• Stay focused in a high‑noise, high‑pressure environment (alarms, crowds, time pressure, and sometimes disruptive or angry passengers)
• Follow TSA procedures and adapt to new protocols as they change

• Education:
  
  High school diploma or equivalent (GED/HiSET/TASC) OR 1 year full‑time experience in the security industry, aviation screening, or as an X‑ray technician (paid, unpaid, volunteer, or part‑time experience credited proportionally)

• U.S. Citizen or U.S. National
• At least 18 years old at the time of application
• Must pass the TSA CBT exam
• Must be able to lift up to 50 lbs and stand for long periods of time

If you meet the minimum qualifications, all candidates are required to take the TSA computer‑based test (TAB CBT). Passing drastically increases your chances to be hired.