Broadband Technician III

Job Details

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Company: TDS Telecom
Pay Range: $27.62 - $41.42 per hour

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Broadband Technician III, you will perform extremely complex installations, disconnects, and service changes for residential and business customers, including FTTH (Fiber to the Home) and PON/Metro E services. This role performs advanced troubleshooting from the tap to the customer's electronic devices (TV, DVD, modem, etc.). You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable.

Location requirement
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The selected individual must reside within a 60‑minute driving distance from the Berthoud, Colorado warehouse at 266 Basher Dr Unit 4, Berthoud, CO 80513.

Shift schedule
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Tuesday through Saturday, 8am‑5pm, with on‑call rotation required.

• Perform complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment, including RF distribution expertise.
• Conduct new connects, reconnects, disconnects, upgrades, downgrades, relocations, and installations of outlets and equipment.
• Ensure compliance with quality control guidelines and regulations such as OSHA, FCC, NEC, and NESC.
• Test equipment to identify and repair signal strength issues using Locators, TDR, FDR, and system maps.
• Monitor and record system drops, leakage, and other data required for work orders, surveys, and referrals.
• Promote cable, internet, and other company services; educate customers on proper usage and additional services.

• 2+ years of technical telecommunications experience—or current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing, repair, and installation, or switch training.
• Valid driver’s license.
• Adherence to TDS attendance guidelines.

• Successful completion of customer‑specific requirements, including any required background check.
• Availability for on‑call/standby duties and occasional travel; willingness to work overtime.
• Successful completion of all components of the Safety Course curriculum.
• Maintenance of DOT requirements for vehicles with GVRW >10,000 lbs.
• Certification in RF distribution of signals, covering the network from optical node to distribution tap.
• Strong work ethic, reliability, and teamwork.
• Proficient with computer applications.
• Familiarity with company products and services.
• Organizational skills and ability to multitask.
• Customer service, sales, and communication skills.
• Ability to work in a fast‑paced, dynamic environment.
• Successful completion of the SCTE Broadband Premise Expert course.

The role requires sitting, standing, writing, handling a computer and telephone. Frequent movements include stooping, kneeling, crouching, crawling, and climbing. Lifting may involve up to 50 pounds regularly and up to 100 pounds occasionally. The job may require outdoor work under various weather conditions and exposure to moving mechanical parts.

We offer comprehensive benefits for associates working 20+ hours per week, and additional benefits for those working 30+ hours per week.

• Medical, Dental, and Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short‑Term & Long‑Term Disability (30+ hrs)
• TDS Service Discounts (30+ hrs)
• Education Assistance (30+ hrs)
• Paid Volunteer Time (30+ hrs)

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to diverse communities nationwide. With over 50 years of experience, we build and expand fiber‑optic networks, serving over 1 million connections, aiming to improve how people live, work, and connect.

At TDS, we are committed to equal employment opportunity and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

The listed pay range reflects the minimum and maximum base salary for this position. Actual offers will be based on skills, qualifications, experience, location, and role‑specific competencies.