Bilingual Advocate

Job Details

Location:

Roots of Courage – Arvada, CO 80001

Salary Range: $25.04 - $30.05 per hour

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations. As a long‑standing non‑profit human services agency, we are committed to empowering change and transforming the lives of vulnerable populations in our community. We aim to recruit and retain high‑quality and diverse team members who share in our commitment and vision to empower people and transform our community through innovative and integrated services.

We are also committed to investing in our team – striving to pay fair wages, offering competitive benefits, generous sick and vacation time, staff development and believing each employee’s unique qualities and experiences are the core of the organization. Family Tree strives to value and uplift diverse and marginalized voices, to recognize and address the ways in which oppression impacts the communities with which we work, and to promote inclusion and equity.

Provide emergency, safe shelter for individuals and those with children who are actively fleeing domestic violence. Roots of Courage offers a safe location with emphasis on a confidential setting. We use a framework of trauma‑informed care that provides education on how to live without fear, violence, abuse, and/or oppression.

Roots of Courage Domestic Violence Advocates are trained to navigate crisis intervention and safety planning to provide advocacy and case management for individuals and those with children. Advocates are expected to operate a 24/7 crisis line and the supportive services of emergency, safe shelter.

• Bilingual Spanish and English required
• Skilled in providing case management, trauma‑informed support and advocacy, crisis intervention, and conflict resolution to clients in an emergency shelter setting
• Assist with crisis line coverage to screen new clients who are fleeing domestic violence and seeking confidential shelter, provide over‑the‑phone safety planning, and resources/referrals
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies, as well as Colorado State and U.S. Federal laws protecting survivors of domestic violence
• Basic knowledge of domestic violence and its impact on survivors and/or children
• Assist clients with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills, and the establishment of a personal support network
• Promptly enter documentation and information into the Salesforce database and other tracking systems as required
• Maintain documentation and data needed for monthly grant reporting
• Complete documentation for client interactions in a timely and accurate manner
• Follow up with applications for services and complete intakes of new clients
• Communicate with partner agencies and other professionals on a case when necessary to better serve our clients

• Critical Thinking: demonstrate the ability to think clearly and rationally when a situation demands it
• Problem Solving: carry out self‑directed tasks with limited supervision, identify and define problems, determine causes, prioritize alternatives, implement solutions, and evaluate results
• Fostering Teamwork and
  
  Collaboration:
  
  collaborate with team members, Family Tree Leadership, and partnering agencies to help program goals and outcomes; listen to ideas and communicate constructively
• Flexibility and Adaptability: navigate the unknown and make decisions with limited information; transition from one task to the next in a fast‑paced environment that changes frequently
• Communication: explain complex and diverse ideas to audiences in written and oral formats; provide direction, information, or instructions effectively
• Collaboration:
  
  willingness to collaborate with internal departments and community partners to deliver comprehensive support services for adult and…