Store Manager, Retail & Store Manager

Overview

Store Manager at Lids Sports Group. Lead the store team, drive sales, deliver exceptional customer service, and manage store performance in alignment with company goals.

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.).
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

• Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and resolutions to “make it right.”
• Direct in-store team members to ensure optimal customer service that values customers’ time and supports store operations.
• Offer opportunities for customers to participate in Lids membership programs or in-store offers through employee education.

• Manage scheduling and payroll compliance with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule based on team qualifications, availability, and performance.
• Handle business disruptions and maintain operational continuity (e.g., store closures, absenteeism, scheduling impacts).
• Execute company-level directives, promotions, and initiatives from Lids HQ.
• Adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment (MPOS, Lids Custom) with daily audits, updates, and repairs as needed.
• Maintain store facilities, supplies, and services by processing service requests and replenishing stock.
• Manage cash handling, including opening/closing tills, counterfeit protection, and bank drops.
• Prepare store for inventory audits and support inventory accuracy as needed.

• Drive overall store product strategy, including receiving, processing, merchandising, and exiting through purchase or transfer.
• Organize backroom to maximize efficiency and space.
• Ensure product integrity with vendor-specific regulations and special release dates.
• Lead weekly markdowns and price adjustments as needed.
• Monitor sell-through and inventory accuracy; manage transfers or ship-backs per standards.
• Execute visual merchandising (VM) and product presentation strategy, including window activations and seasonal changes.
• Maintain store look and feel through day-to-day VM and store actions.
• Adjust pricing signage and promotions during operating hours to align with sell-through strategy.

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills with capacity to deliver training and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to work independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours based on business…