Brand Associate

Brand Ambassador

Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

• Provides excellent customer service, ensuring a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Connect customers utilizing the Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources, and offerings available to them.
• Provide customer service in the fitting room area, assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on the sales floor and BOH. Complete all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participate in individual company trainings, including but not limited to compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintain store visual standards and utilize visual techniques and company guidelines.
• Support a professional and positive work environment, champion company core values, and uphold company policies.
• Collaborate with colleagues and contribute to a cohesive and inclusive team environment.

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, and move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may require day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.

Salary range: $15 – $21.13 hourly.