Manager, Executive Support

Who You Are

You are a motivated and organized individual, who enjoys working in an ever-changing environment and has a keen eye for attention to detail. You are someone who is motivated and ready to learn new skills, in a fast paced and growing industry. You focus on efficiency, organization, and strong communication to ensure smooth daily operations of executives. You provide high-level administrative and office support to an assigned executive(s) and oversee various office operations.

The Impact You Will Have

As Manager of Executive Support with QTS, you will have the opportunity to work with our executives across the organization and support them to be successful in their day-to-day roles. With customer service in mind, you will not only work with executives, but also their teams in prioritizing meetings, communications, and needs of our executive team. By providing comprehensive administrative, logistical, and project management support to high-level executives, this role is crucial to the success at the top levels of QTS.

Critically, this role will lead our executive support team and deliver world-class support to our executives across the organization.

What You Will Do

* Manage a team of executive and administrative assistants, acting as a leader, mentor, and supporter of the work they do

* Create policies, processes, and standards that support a best-in-class Executive Support function, evolving as business complexities adjust or change

* Provide backup as needed in managing an executive's calendar, scheduling meetings, and handling complex scheduling needs

* Arrange travel itineraries, book flights, hotels, and transportation when needed

* Handle incoming and outgoing communication, including emails, phone calls, and correspondence, and act as a point of contact for the executive support team.

* Organize and maintain documents, prepare reports, and create presentations

* Oversee or assist with special projects and tasks, as needed, to support the executives' needs and objectives

* Prepare meeting agendas, take minutes as needed, and ensure efficient meeting flow

* Own a budget, including preparing, maintaining, and balancing of yearly budgets in coordination with leadership

What You Will Need to be Successful

* Associates degree or higher in a related field, or equivalent professional experience in lieu of a degree

* Eight or more years of experience supporting executives

* Five or more years of experience managing teams

* Strong communication skills

* Proficiency with technology including MS Office, email and other relevant programs

* Experience assisting with event planning, including coordinating logistics and ensuring smooth execution

* Attention to detail and accuracy

* Problem solving skills

* Ability to operate with discretion and confidentiality

Other Key Skills

* Bachelor's degree in a related field

* Analytical skills, including the ability to perform intermediate level spreadsheet functions

* Experience writing communications on behalf of leaders for distribution

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talenta and let us know the nature of your request and your contact information.