Account Manager, Service Operations

Position:
Account Manager, Service Operations

Remote location: 21000 Ashburn Crossing Drive Suite 100

Ashburn, VA.

This position is responsible for assisting our Service Operations organization in organizing our ongoing projects. This task involves monitoring project plans, schedules, work hours, budgets, and expenditures and ensuring that project deadlines are met on time. The Account Manager will assist with processes, procedures, management, sales support, accounting, and documentation needed for CPG's Connected Services program.

• Maintaining and monitoring project plans, schedules, work hours, budgets, and expenditures.
• Work closely with Service line Manager and schedulers to ensure deliverables are met.
• Work with Services team and customer to submit, track, and maintain time sheets, and SVA's.
• Ensure timesheets match Net Suite time submission before submitting for SVA's.
• Work with Sales and Accounting teams to ensure billing matches SVA submissions.
• Work with OEM on training availability for services team.
• Knowledge of full product life cycle, customer needs, testing, deployment, and support.
• Responsible for customer communications, conflict resolution, and compliance on customer deliverables.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• On-site management as necessary, including but not limited to QA/QC checks on projects, deliverable inventory management, and safety protocol validation.
• Other duties as assigned by Manager or Supervisor.

Education/Experience (Desired): 5 years' experience in a related field. Knowledge in file management, transcription, and other administrative procedures. Data Center experience preferred. US Citizenship required.

Computer

Skills:

Competency in Microsoft applications, including Word, Excel, and Outlook. Experience using computers for a variety of tasks.

Certificates and Licenses:
None required.

Supervisory Responsibilities:

None with this position.

Occasionally lift and/or move up to 15 pounds and bend, stoop, kneel, crouch, or crawl. Frequent use of hands to fingers, and ability to reach with hands and arms. Specific vision abilities required include close vision, ability to adjust focus, and ability to see color. Requires eye-hand coordination and manual dexterity sufficient to operate office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate written or online documentation.

Involves frequent contact with staff. Frequent sitting, standing, and walking. Work is performed indoors.

• Health Benefits (Medical, Dental & Vision Insurance)
• Flexible Spending Account Options
• 401K Plan
• Employer paid Life & Disability Insurance
• Paid Time Off
• Employee Referral Program
• Employee Assistance Program (EAP)

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Pay Range: $85,996 - $129,050 per year