Sr. Client Consulting Manager

Overview

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. The NA Consulting Practice within VCA provides consulting and solution services for Visa's largest issuers in the United States.

We apply deep expertise in the banking, payments & analytics industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Sr Manager to join our National segment and play a role in developing high impact projects for Visa's clients in the North America region. The candidate will be responsible for delivering and implementing projects and solutions with large US Financial Institutions / Issuing Banks. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both the preferred brand and a unique business partner.

Most engagements are focused on developing strategies for our clients e.g. market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements.

Specific responsibilities include:

• Contribute to consulting project work, which involves playing a lead role and/or contributor role
• Lead to identify required timelines, resources, SMEs, etc. to align with key elements as defined in a Business Initiative Addendum/Statement of Work
• Collaborate with other Visa teams to bring One Visa approach to delivery
• Build a storyline to help the client link insights to recommendations
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Build solutions and actionable insights to help clients grow their portfolios and customer engagement in their core business
• Partner with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global regional teams to execute projects leveraging Visa's resources
• Produce insights, analyses and recommendations to improve client performance, boost growth, and provide strategic guidance for client priorities across verticals and segments
• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meaning, insights and recommendations for clients
• Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across VCA practice

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Relevant experience at large management consulting firm or US Financial Institution
• Payments/Financial Services experience
• Strong Analytical/Quantitative Background
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
• Excellent communication, storytelling and presentation skills
• Team player
• Technology mindset, curious, up to date with digital trends and applications

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC…