Director, Consulting and Analytics

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The NA Commercial Consulting Practice within VCA provides consulting services for Visa’s clients as it pertains to commercial and small business payments. We apply deep expertise in the banking, payments and analytics industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Small Business Director to join our commercial consulting practice and play a role in developing high impact projects for Visa’s clients in NA. The potential candidate will be responsible for managing a pipeline, selling, delivering and implementing Small Business consulting projects and solutions with Financial Institutions, Issuing Banks and Fintechs. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both the preferred brand and unique business partner.

The ideal candidate can deliver against sales targets, has experience managing multiple consulting engagements concurrently, can quickly structure and solve complex and nuanced problems, and have a curious mindset utilizing AI.

Most engagements are focused on developing strategies for our clients e.g. market penetration strategies, competitive analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention and enhancements.

• Meeting sales targets across Visa’s client base
• Proactively engage with Visa internal teams in regular, strategic and planning discussions
• Collaborate with Visa account executives and other VCA colleagues to cultivate and manage a pipeline of commercial engagement opportunities
• Lead and serve as a subject matter expert on commercial payment related consulting engagements
• Create new approaches, toolkits, and best practice documents that can be leveraged across VCA
• Develop enduring relationships with clients and colleagues across Visa
• Participates in consulting initiatives and contributes to engagements by identifying potential opportunities, providing commercial payment expertise and industry knowledge to our Issuing partners.
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
• Partner with peers in other functional areas (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Build new scalable AI solutions and best practice documents and consulting approach that can be applied across VCA practice
• Disseminate learnings and opportunities from consulting engagements to peers across the broader organization, supporting a flywheel of innovation and growth
• Stay up to date with emerging payments trends and create thought leadership to disseminate those trends to Visa’s clients

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to support growth and performance. Candidates must be able to develop enduring, strategic relationships with internal…