Service Coordinator III

TITLE:

SERVICE COORDINATOR III

LOCATION:

Ashburn, VA General responsibilities include:

• Accept in bound service calls and dispatch technicians as needed
• Virtually Monitor customer systems to ensure all equipment is functioning properly (as needed)
• Complete scheduling and rescheduling as needed for all services ensuring that the system schedule is updated accurately daily
• Maintain the preventative maintenance schedule for assigned customers ensuring that all services are completed as contracted.
• Manage third party contractors, schedule and coordinate all services as needed
• Provide clear and timely communication to our customers at all times
• Provide clear and timely communication to our internal team at all times
• Follow up on all outstanding service requests ensuring that all services are completed
• Email all service reports to customers, once all services have been completed
• Follow up with the project management team to ensure that all technicians follow up items listed on the service reports are proposed and submitted to the customer for approval
• Escalate all issues and concerns as identified to ensure timely response and resolution to our customers.
• Scan, categorize and save all applicable documentation into their appropriate locations in the system for future reference
• Manage all services from end to end ensuring all areas of the service requests are completed
• Follow all internal operational processes as instructed

• At least 4 years of scheduling/monitoring experience
• Experience working with data center environments
• Must possess exceptional customer service skills
• Must have exceptional communication skills
• Must have problem solving skills
• Must have the ability to multi task efficiently
• Must possess exceptional time management and organizational skills
• Must have a sense of urgency to ensure all requests are managed in a timely manner
• Must be able to work independently and with a team
• Must be available to be placed on the rotating service after hours on call schedule
• Willing to work some evening and weekend shifts as needed
• Must have reliable transportation
• Must maintain a professional demeanor at all times

• Proficient in Microsoft Office Suite

• No certificates or licenses required for this position.

• No supervisory responsibilities for this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 10 pounds at times.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CPG Participates in E-Verify