Dispatcher, Customer Service​/HelpDesk

About Us

At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc., we’ve spent over 42 years building a reputation as the region’s go-to experts for residential home services. With more than 750 team members serving Northern Virginia, Southern Maryland, and DC, we’re proud to deliver comfort, safety, and peace of mind to thousands of homeowners every year.

• Competitive pay and a comprehensive benefits package
• A supportive, high-energy team that wants to see you succeed
• A fast-paced environment where no two days feel the same
• A respected company with a long-standing legacy of excellence
• Real opportunities to grow your career and advance within the organization

We’re searching for a driven, detail-oriented Dispatcher who thrives on keeping operations running smoothly. In this role, you’ll be the heartbeat of our daily workflow — coordinating schedules, prioritizing calls, and ensuring our field technicians are exactly where they need to be. Your ability to stay organized, communicate clearly, and think on your feet will directly impact our customers’ experience and our team’s success.

• Strategically schedule and dispatch field technicians for service calls and projects
• Prioritize incoming requests based on urgency, location, and technician availability
• Communicate with customers to confirm appointments, provide updates, and deliver top-tier service
• Work closely with internal teams to allocate resources for emergency or high-priority calls
• Track technician progress throughout the day and adjust schedules as needed
• Maintain accurate, up-to-date records of service calls, technician activity, and workflow changes

• Previous experience in dispatching, scheduling, or a similar coordination role
• Strong multitasking and organizational abilities
• Excellent communication skills and a customer-first mindset
• Comfort with dispatching or scheduling software (Service Titan experience is a plus)
• Ability to stay focused and effective in a fast-moving, deadline-driven environment
• High attention to detail and accuracy

• Company-paid Medical, Dental, and Vision Insurance
• 401(K) Plan
• Company-paid Long-Term Disability and Life Insurance
• Short-term disability and voluntary life insurance options
• Generous PTO and paid holidays
• Ongoing training, development, and advancement opportunities

Join a team that takes pride in delivering exceptional service and making homeowners’ lives more comfortable and secure. If you’re a motivated professional who loves staying organized and keeping operations running seamlessly, we want to meet you.

Apply today and take the next step in your career with F.H. Furr!

F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.

USD $22.00/Hr. USD $25.00/Hr.