Site Lead, Data Center Operations

Job Description

Independent responsibility for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on‑ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up‑to‑date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations.

Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

• Independent responsibility for at least one data center, occasionally multiple.
• Leads performance trend analyses for capacity, temperature, availability, cleanliness, and other aspects; identifies significant patterns and suggests operational improvements.
• Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.
• Partners across functions and regions to identify, measure and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma); leads significant improvement projects and ensures alignment with strategic objectives.
• Leads on‑the‑ground resources to resolve incidents and communicates accurately on execution.
• Oversees and supports escalated complex technical issues; triages or escalates issues and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
• Identifies, documents, and validates issues, processes and solutions, ensuring the data center knowledge base is comprehensive and up‑to‑date.
• Prepares for and, when needed, executes incident or crisis management protocols in alignment with business continuity plans.
• Performs root cause analysis (RCA) following crises or incidents and updates documentation to capture process improvements.
• Leads and oversees new region builds and expansion activities, both onsite and remotely; acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed.
• Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.
• Provides oversight for installations, repairs, inventory management, and logistics tasks; directs efforts to replace and upgrade components; advises on high‑level purchases or upgrades for data centers and oversees implementation.
• Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes.
• Ensures proactive maintenance of the data center facility with regard to efficiency and stability (e.g., containment, airflow & pressure, power trains).
• Manages moderately complex tasks, monitors timelines and deliverables, delegates, adjusts plans, and prioritizes work across multiple projects.
• Collaborates across the organization to align on expectations and achieve shared objectives; supports inclusivity and actively seeks and listens to diverse perspectives.
• Identifies and addresses moderately complex issues by analyzing a wide range of data and suggests potential solutions; reviews, contributes to, and documents problem‑solving strategies.
• Pursues learning opportunities to expand knowledge and skills; proactively seeks and leverages ongoing feedback and training; coaches and mentors junior team members.
• Develops ideas, recommends updates, and collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows.
• Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates and providing hiring recommendations.

• Relevant experience managing data center operations and performance analysis.
• Strong knowledge of data center infrastructure, power, cooling,…