Switchgear Technician

POSITION SUMMARY: The Switchgear Technician 4, duties and obligations include, but are not limited to start-up, commissioning, repairs, preventive maintenance, ongoing troubleshooting, and servicing state of the art mission critical electrical equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct a formal and comprehensive discussion of the elements and scope of work and change order policy/process.
• Ensure regular scheduled meetings are held between the field PM, Sales, and the customer.
• Advise Field Service Management of project staffing requirements.
• Interface with contractors, vendors, and customers, acting as a site single point of contact.
• Provide job specific technical support.
• Work with Field Management and Scheduling to ensure site staffing/scheduling meets job requirements.
• Coordinate all site testing, 3rd party labor, and test equipment as required.
• Interface with the factory to resolve any site related technical issues.

• Identify manpower/labor requirements based on work specification.
• Develop overall project schedule and monitor ongoing potential impacts.
• Identify and report potential margin impacts.
• Identify and report on work requested outside of the original scope ensuring change orders are generated.
• Provide regular status reports to the responsible Project Manager and Director, Service Operations.

• Direct feedback to the responsible Project Manager for problem resolution.
• Obtain the customer’s final acceptance at job completion by project specification.

• Coordinate specialized commissioning/testing of systems.
• Conduct specific familiarization training for customers and field engineers.
• Provide technical support to regional personnel in management direction.
• Respond to service calls as required.
• Ability to travel up to 30% of time
• Perform preventive maintenance services (PM) on contracted gear and other components.
• Coordinate communications to field and factory as to lessons learned during projects.
• Other duties as assigned by Field Service Manager and Regional Service Director

QUALIFICATIONS:

Education/

Experience:

• High school or equivalent preferred.
• Bachelor’s Degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience. Military training is an acceptable equivalent to a formal degree.
• 7+ years of field repair / customer service experience with ups, electrical, electro-mechanical or electronics related equipment or equivalent military equipment experience required. Three to five years of mission critical specific product experience required. Knowledge of Critical Power Systems.
• Experience with critical power equipment, including UPS, switch gear, PLCs, batteries, monitoring equipment, generators, etc.
• Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.
• Organizational
  
  Skills:
• Ability to train, influence and motivate team members.
• Experience writing JHAs, MOPS, technical reports and procedures.
• Excellent written and oral communication skills.
• Outstanding Customer relations skills.
• Ability to make independent decisions.
• Maintain valid state vehicle operator's license.