Portfolio Administrator

Summary

The Portfolio Administrator is responsible for supporting a portfolio of business by soliciting and servicing prospective and current clients to produce and grow a variety of commercial banking relationships. Key responsibilities include assisting loan officers with all aspects of loan origination, structure, and documentation of quality loans per bank policy.

• Ability to meet the public well and to deal effectively with their questions or problems.
• Knows the Bank's products and services thoroughly.
• Looks for opportunities to explain, promote, or sell products or services.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Serves as a model of excellent customer service to other employees.
• Identifies and cross-sells retail products suitable to the customer's needs.
• Handles customer complaints or questions and determines the action to be taken to remedy the situation.

The Portfolio Administrator is responsible for supporting a portfolio of business by soliciting and servicing prospective and current clients to produce and grow a variety of commercial banking relationships. Key responsibilities include assisting loan officers with all aspects of loan origination, structure, and documentation of quality loans per bank policy.

• Ability to meet the public well and to deal effectively with their questions or problems.
• Knows the Bank's products and services thoroughly.
• Looks for opportunities to explain, promote, or sell products or services.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Serves as a model of excellent customer service to other employees.
• Identifies and cross-sells retail products suitable to the customer's needs.
• Handles customer complaints or questions and determines the action to be taken to remedy the situation.

• Support the growth and development of assigned commercial loan portfolio by effectively managing client portfolios to include the complete loan review/renewal process.
• Effectively monitor portfolio for revenue opportunities and/or loan exposures.
• Assist in the sales proposal process, including accompanying the lenders on customer and prospect calls and various other sales/customer-oriented projects.
• Establish and maintain relationships with current and prospective clients; proactively identify and recommend opportunities to cross-sell additional loan and non-credit products to clients.
• Monitor portfolio loan exposure including review of maturity reports, overdraft activity reports, past dues reports, etc.
• Ensure adherence to credit policy, guidelines and regulatory requirements.
• Work with clients to modify and/or restructure existing loans as needed.
• Acts as a liaison between commercial loan officers and the Credit Department to expedite underwriting.
• Interacts with customers at the request of, or in the absence of, commercial loan officers.
• Help resolve credit problems, delinquent payment issues, and other related affairs.
• Prepare lending activity reports for management and loan committee as needed.
• Obtain necessary information to process and complete loan files.
• Assist in preparation of Loan Presentation within loan origination system
• Prepare commitment letters, engage title company/attorney, manage the settlement of loans.
• Create and mail financial request letters; check in and save financials properly when received.
• Act as a liaison between Commercial Loan officers and the Credit Department to expedite underwriting.
• Assist Commercial Loan officers with applications, HMDA, Beneficial Ownership, and CIP forms.
• Examine documents to ensure accuracy and compliance with existing guidelines, policies, and procedures.
• Calculate loan payments.
• Ensure document and electronic credit files are complete, organized and have no exceptions.
• Assist the Commercial Loan officers with examining loan escrow instructions, notes, preliminary title report, title policies, lien searches, deeds of trust, etc.
• Order flood certifications, credit reports, and UCC lien searches.
• Gather all proper identification for borrower and set up CIF as required.
• Review monthly CIP reports and make CIF corrections as required.
• Review and complete any items outstanding on monthly exception reports.
• Other duties may be assigned.

• Maintains neat and orderly work area and ensures that all negotiables and confidential records are properly secured each day.
• Understands role in case of disaster or robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Professional appearance that evokes the customer’s trust.
• Adheres to all bank policies and procedures and to internal controls and system access restrictions.

• Demonstrates expertise in lending practices and loan products.
• Ability to adhere to Potomac Bank's Core Values:
  Integrity, Teamwork, Growth, Customer Commitment,…