Director, Enterprise Technology

Responsibilities

• Develop and implement a vision and roadmap for enterprise applications that supports QTS's growth, innovation, and digital transformation initiatives.
• Create the next generation interface for employees to interact with IT; comfort with deploying/integrating AI and LLM's is a must.
• Manage the delivery, maintenance, and enhancement of enterprise applications, ensuring high availability, reliability, performance, security, and user satisfaction.
• Oversee the governance, architecture, design, development, testing, deployment, and integration of enterprise applications.
• Establish and enforce standards, policies, procedures, and best practices for enterprise applications, ensuring compliance with QTS's internal controls, audit requirements, and industry regulations.
• Manage the budget, resources, vendors, and contracts related to enterprise applications, ensuring optimal utilization, cost‑effectiveness, and value delivery.
• Lead, coach, and develop a team of talented and motivated IT professionals, fostering a culture of collaboration, accountability, innovation, and customer service.
• Build and maintain strong relationships with key business stakeholders, understanding their needs, expectations, and feedback, and ensuring alignment of enterprise applications with business priorities and objectives.
• Ensure that all new applications to the QTS suite of tools are inventoried and referenceable.
• Partner with lines of business on identifying use cases and requirements and assisting them with finding the right tool and process for the job.
• Stay abreast of emerging technologies, trends, and best practices in the enterprise applications domain, and evaluate their applicability and potential benefits for QTS.
• Provide strategic guidance, thought leadership, and subject matter expertise to senior management and other IT leaders.
• Take QTS' IT to the next level while providing coaching and mentoring to reporting managers.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience.
• 10+ years of progressive experience in managing enterprise applications, preferably in a data center or managed service provider environment.
• 10+ years of experience in leading and managing teams of IT professionals, including hiring, performance management, coaching, and development.
• Knowledge and expertise in Microsoft 365 and Azure technologies, including administration, configuration, integration, migration, and security.
• Familiarity with the Service Now platform, including development, customization, implementation, and support of various modules and applications.
• Experience in managing various business applications, such as ERP, CRM, BI, HRIS, etc., preferably in a cloud‑based environment.
• Experience in applying agile methodologies, tools, and practices to enterprise applications development and delivery.
• Experience in managing vendors, contracts, and service level agreements for enterprise applications.
• Strong knowledge of IT governance, architecture, design, development, testing, deployment, and integration principles and practices for enterprise applications.
• Strong knowledge of IT security, compliance, and risk management standards and frameworks for enterprise applications.
• Strong business acumen, analytical, and problem‑solving skills, with the ability to translate business needs and objectives into technology solutions.
• Excellent communication, presentation, and interpersonal skills, with the ability to communicate complex technical concepts to technical and non‑technical audiences.
• Strong leadership, collaboration, and influencing skills, with the ability to build trust and rapport with senior management, business stakeholders, IT peers, and team members.

• Microsoft and/or Service Now certifications are preferred.
• Experience with Atlassian suite of tools, MBA, Agile/Scrum.

• Relationships– Build valuable relationships with people, facts, and context. Deeply aligned relationships are the key to unlocking the power of people to overcome the challenges they face and…