End User Support Analyst

Our client is seeking an End User Support Analyst to join their team. As an End User Support Analyst, you will be part of the support department supporting the IT and customer service teams. The ideal candidate will have strong communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.

Job Title: End User Support Analyst

Location: Ashburn VA, MD, Dallas, TX, NJ,

*** Working Model:
Hybrid- 2 days a week initially

• Respond to review, research, and establish requests using provided data and tools
• Assist with CLE review, updates, and duplicate cleanups to ensure data accuracy per customer
• Review requirements, test, and accept new application functionalities
• Provide exceptional customer service via phone and email as necessary
• Support system testing during evenings and weekends as required

• Strong ability to manually review data across multiple sources and identify connections
• Proficiency in Microsoft Excel and Google Sheets for data analysis
• Excellent written and spoken English communication skills
• Ability to quickly learn new tools and work effectively within a team
• Capability to work under tight deadlines and meet or exceed SLAs

• Opportunity to develop your skills in a dynamic environment
• Collaborate with a diverse and talented team
• Gain experience supporting critical business functions
• Work in a hybrid model with initial on-site requirements
• Be part of a company committed to employee growth and success

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.