Datacenter Technician

Job Description

• Prepare specified server nodes and/or chassis for decommissioning and perform other decommissioning–related tasks, as per direction.
• Breakfix Tickets:
  • Install NVMe/SSD devices into specified server nodes.
  • Review ticket queue to assign and diagnose hardware‑related faults for servers.
  • Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS logs.
  • Network/power fault remediation, reseat/replace cables, NICs and PSU cables.
  • Follow parts request and RMA processes to acquire replacements, open asset requests logging serial and parts numbers and applying appropriate ticket statuses.
  • Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket.
  • The Supplier will install NVMe/SSD devices into specified server nodes.
• RDU Configuration and Troubleshooting:
  • The Supplier will configure and troubleshoot Rack Distribution Units (RDUs) based on customer requirements.
• POD/MBU Builds:
  • Supplier will perform “pod/MBU builds”.
  • Tasks include:
    Unpacking, installing mounting rails, and installing ASW Switches into specific Server Cabinets and RUs in each Pod as detailed in customer‑provided documentation.