ServiceNow Architect

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence.

The Service Management Platform (SMP) Management Support Services project provides enterprise operational, technical, and governance support for the USPTO Service Now environment. The program ensures platform stability, security, and compliance while enabling continuous improvement through Agile delivery of enhancements, integrations, and reporting across ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both day‑to‑day operations and strategic modernization initiatives in alignment with USPTO policies, Service Now best practices, and Government‑approved governance processes.

The Service Now Architect aligns as an E3 position at 9th Way Insignia. This is a Senior Architect-level role supporting the USPTO Service Management Platform (SMP). The role is responsible for the overall technical architecture, design integrity, and long‑term sustainability of the Service Now platform. The Service Now Architect provides expert‑level guidance on platform configuration, customization, integrations, and governance, ensuring all solutions are scalable, secure, upgrade‑compatible, and aligned with USPTO policies, Service Now best practices, and SMP governance standards.

The Service Now Architect works closely with Product Owners, the Program Manager, Development Leads, Administrators, and Government stakeholders to translate business needs into compliant, high‑performing Service Now solutions.

• Serve as the technical authority for the USPTO Service Now Service Management Platform (SMP).
• Lead architectural design and technical decision‑making for new implementations, enhancements, integrations, and complex configurations.
• Ensure adherence to Service Now out‑of‑the‑box principles, safe‑scoped development, Flow Designer automation, and upgrade‑compatible design patterns.
• Provide architectural oversight for core Service Now modules, workflows, integrations, and data models, including CSDM alignment.
• Conduct and participate in design reviews, peer code reviews, and architecture reviews.
• Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts.
• Define and enforce platform governance standards, including role‑based access control (RBAC) and configuration management.
• Support Service Now integrations using approved frameworks and Government‑approved standards.
• Participate in weekly, monthly, and ad‑hoc technical meetings with USPTO stakeholders.
• Support incident response, root cause analysis, and long‑term remediation efforts.
• Review and contribute to technical documentation, architecture diagrams, and ATO artifacts.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or 8 years of equivalent experience in lieu of a degree.
• Five (5) or more years of hands‑on Service Now platform experience, including architecture and implementation.
• Demonstrated expertise in Service Now modules, frameworks, and governance models.
• Experience designing scalable, secure, and upgrade‑compatible Service Now solutions.
• Strong communication skills with both technical and non‑technical stakeholders.
• Service Now Certified System Administrator (CSA) or higher‑level Service Now certifications.
• Experience supporting federal agencies or large enterprise environments.
• Familiarity with ITIL‑based service management practices.
• Experience supporting ATO documentation and compliance activities.

$98,153.18 – $ USD

9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities,…