SkillBridge Data Center Customer Operations Technician - Trainee

Job Summary

Are you a military service member within or nearing your 180‑day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick‑start the next chapter in your professional life. We are accepting applications for our very own DoD Skill Bridge Fellowship Program supporting the Data Center Operations.

The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation’s warfighters to the best employment opportunities available.

• Learn how your military experience translates into a rewarding civilian career
• Explore a career or industry you might want to pursue upon separation from active duty
• Earn real‑world industry qualifications and certifications
• Build experience and competency in your trade/ profession with our team
• Expand your professional network of contacts
• Gain familiarity with corporate culture

Has a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focuses on moderately difficult tasks, with substantial understanding of standard operating procedures. Supports the overall team.

• Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times
• Evaluate expedited requests and resolve or route them appropriately
• Collaborate with cross‑functional teams to support customer ticket resolution
• Maintain detailed documentation of all work activities
• Complete accurate reporting and fulfill ad‑hoc reporting requests
• Create Purchase Orders (POs) and Purchase Requests (PRs)
• Assign locks and keys for Equinix and customer assets, where applicable
• Prepare customer‑facing reports (e.g., power usage, access logs)
• Update asset databases and internal systems

• Perform skilled rack‑and‑stack installation of customer equipment
• Interpret and execute complex installation plans
• Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management
• Perform tape changes and backup updates
• Identify and escalate capacity or cabling concerns
• Conduct quality checks on cross‑connects and on‑site support tasks

• Execute complex cross‑connect installations, terminations, modifications, and testing
• Install and test advanced circuit types, including switched and multiplexed connections

• Perform skilled Layer 1–3 certification testing
• Troubleshoot advanced circuit issues, including switched and multiplexed circuits
• Support escalated testing and diagnostic activities

• Monitor inventory levels and coordinate material replenishment
• Provide escalation support for urgent work orders
• Collaborate with internal teams on cross‑functional initiatives

• Ensure customer satisfaction through timely, accurate order execution and quality assurance
• Deliver exceptional service during customer interactions
• Support sensitive or escalated customer situations
• Manage expectations for new deployments and modifications
• Provide on‑site support, including access control and escorting
• Serve as a point of contact for advanced customer requests and escalations

• Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required
• High school diploma or equivalent
• 4–6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical field
• Strong understanding of standard operating procedures and safety protocols

• Experience with fiber and copper terminations and testing
• Familiarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets)
• Experience with inventory management and material handling
• Prior experience supporting customer deployments and access control
• Ability to identify capacity constraints and elevate appropriately
• Demonstrated experience with rack‑and‑stack installations,…