Systems Engineer- Intermediate
Job in
Ashburn, Loudoun County, Virginia, 22011, USA
Listed on 2026-05-16
Listing for:
Indigo IT LLC
Full Time
position Listed on 2026-05-16
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Systems Engineer
Job Description & How to Apply Below
Ashburn, VA (hybrid telework and occasional onsite)
POSITION SUMMARY:
As an integral member of the CBP End User Device IT Management Services team, the Systems Engineer will be responsible for administration of a distributed Windows desktop environment, maintaining Beyond Trust remote workstations support, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, and internet-based devices. The ideal candidate will work collaboratively across teams providing Tier III/IV support to end users through the effective use and management of the enterprise ticket management system with expedient resolution to trouble tickets, service requests, break fixes, and change requests.
This role shall adhere to established procedures and approved cybersecurity practices while delivering exceptional customer support.
- Provide operations and maintenance support of Microsoft Endpoint Configuration Manager (MECM) infrastructure, Microsoft Intune, Beyond Trust, and updates to include troubleshooting issues when they arise.
- Perform Tier III/IV troubleshooting of issues pertaining to client workstation systems, Auto Pilot, Out of Box Experience (OOBE), and distribution points
- Fulfill requests for ad-hoc reporting and information regarding client workstation systems
- Fulfill end user and change requests for operational engineering assignments pertaining to software deployments, security updates, and overall configuration of client workstation systems
- Write technical support documents, develop technical approaches, and provide recommendations to improve upon current processes where necessary
- Provide mentoring and assistance with junior team personnel when needed
- Perform additional duties as assigned
CERTIFICATIONS:
- Current CBP Background Investigation
-or- US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED). - Bachelor’s degree in Information Systems (or related field) OR 3-5 years of relevant IT experience
- Certifications in A+, Security+, Beyond Trust, Microsoft 365 Endpoint Administrator, or MECM related are a plus.
QUALIFICATIONS:
- Strong understanding of Windows 10 and 11 operating systems
- Proficient skill level utilizing and maintaining enterprise management systems with Microsoft Intune and MECM to include management of assets, scope tags, collections, software distributions, updates, and reports/queries
- Demonstrated experience within a distributed environment of at least 5,000 workstations and/or servers, 20,000+ workstations a plus, 75,000+ in government setting ideal
- Experience utilizing scripting and/or programming languages such as Power Shell, C++ (Visual Studio), and MS Graph API to automate processes and manage system configuration
- Thorough understanding of Windows Installer technology and significant experience configuring applications for silent or unattended deployments
- Understanding of Active Directory, including implementing and troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs), as well as experience with Entra Configuration Service Provider (CSP) management
- Ability to troubleshoot application installations and end user issues pertaining to usage of various desktop applications (Beyond Trust, Corretto, M365 Apps, Adobe products, and numerous other third-party applications)
- Strong understanding of Edge and Google Chrome (security zones, document modes, add-ons) and ability to troubleshoot/identify web app and site security or compatibility related issues
- Understanding of Line-of-Business (LOB) apps with regards to provisioning (side-loading) and troubleshooting failed installations or updates
- Knowledge of application virtualization using App‑V (or similar product)
- Experience using Microsoft Endpoint Configuration Manager Task Sequences (or similar product) for the purposes of building or performing Operating System Deployments (OSD) requiring multiple steps
- Excellent process-oriented skills with regards to configuration management and troubleshooting within a complex enterprise environment
- Strong analytical skills with the ability to…
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