Asset Management Analyst, Tape Media Operations Program Manager

Job Description

The Tape Media Operations Program Manager is accountable for the end‑to‑end governance, operational integrity, and audit readiness of enterprise tape media services supporting both IBM (mainframe) and Open Systems environments within the data center. This role owns the policies, processes, controls, and vendor coordination required to ensure secure, compliant, and reliable tape‑based data protection services in support of business continuity, regulatory obligations, and enterprise risk management objectives.

As a highly regulated environment, tape media remains a critical system of record for long‑term data retention, legal hold, and disaster recovery. This role provides a single accountable owner for tape operations, ensuring adherence to finance‑industry compliance requirements, maintaining provable chain‑of‑custody and inventory accuracy, and sustaining continuous audit readiness across internal and external examinations. Success in this role directly reduces operational risk, audit exposure, and recovery failures while ensuring the organization meets regulatory, contractual, and business resiliency commitments.

• End‑to‑end ownership of tape media operations and controls
• Acts as the single accountable owner for tape services; leads cross‑functional execution without direct reports
• Drives compliance outcomes through influence, governance, and expertise
• Organization wants clear accountability without people management
• Tape operations are centralized but execution is shared with DC Ops / Vendors
• Serve as the single accountable owner for enterprise tape media operations supporting IBM (mainframe) and Open Systems environments
• Define, maintain, and enforce operational standards, procedures, and controls governing tape handling, retention, recovery, and destruction
• Ensure consistent, reliable execution of tape services aligned with business continuity and disaster recovery objectives
• Own tape media compliance posture for finance‑industry regulatory requirements, including data retention, chain‑of‑custody, and audit traceability
• Maintain continuous audit readiness, including complete and accurate documentation, inventories, and evidence artifacts for internal and external audits
• Identify operational, security, and compliance risks associated with tape media and implement mitigation strategies
• Lead responses to audit findings, control gaps, and remediation plans related to tape operations
• Act as the primary operational interface with tape vendors and service providers (e.g., IBM, off‑site storage providers)
• Manage vendor incidents, escalations, and root cause analysis to resolution
• Ensure vendor services meet contractual, compliance, and operational expectations
• Lead operational response for tape‑related incidents impacting backup, restore, recovery, or audit obligations
• Coordinate cross‑functional teams (data center operations, storage engineering, security, compliance) to resolve incidents and prevent recurrence
• Ensure accurate incident reporting, post‑incident documentation, and corrective actions
• Maintain authoritative tape media inventory, location tracking, and lifecycle status
• Ensure all tape media activities are fully documented and traceable
• Continuously evaluate and improve tape operations processes to reduce risk, improve reliability, and support regulatory changes
• Establish operational metrics and reporting to demonstrate service health, audit readiness, and risk posture
• Drive process standardization and operational maturity across tape services
• Partner with stakeholders to align tape strategy with evolving data protection, security, and regulatory requirements

This is an on‑site position that must be consistently performed at an assigned Visa office location and requires a daily commute.

Required:

2+ years of relevant work experience and a Bachelor’s degree, or 5+ years of relevant work experience.

• 3 or more years of work experience with a Bachelor’s Degree
• More than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD)

Varies upon the needs of the department.

This position requires…