Quality Assurance Specialist

Responsibilities & Qualifications

We are seeking a Quality Assurance Specialist to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting.

The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians and handles approximately 4,000 tickets a month.

REQUIRED QUALIFICATIONS

Experience

• At least Ten (10) Plus years of experience in network operations
• Routing and switching/Firewall (FW) SME with Six (6) Plus years
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.

Education

• Bachelor’s Degree in related technical field. or equivalent experience

Certifications preferred include

• ITIL
• Level III CCNP, CCDP, or CCIE
• Change Management Certification
• SIX Sigma Certification Green Belt

Clearance

• Background Investigation is required

RESPONSIBILITIES

The Quality Assurance Specialist is responsible for the planning, configuration, testing, and implementation of all operational changes to create the release package for the delivery of, or changes to, the designated service. Manages all aspects of the end-to-end release process. Ensures coordination of build and test environments teams and release teams (as applicable). Ensure teams follow the organization’s established policies and procedures.

Provides configuration management planning. Provides support to the configuration change Operational and approval process. Supports the quality assurance process audits. Provide management reports on release progress. Responsible for service roll out planning including method of deployment; and plans communication implementation in coordination with the Change Operational Process.

COMPETENCIES

• Oral Communication
• Written Communication
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Springfield or Ashburn, Virginia
• Remote or In-Person: 100% Onsite
• Type of environment:
  Office
• Noise level:
  Medium
• Work schedule:
  
  Schedule is day shift Monday – Friday.
• Amount of Travel:
  Less than 10%

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Background Investigation is required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms;

talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and…