Instructional Designer

ABOUT THE INDUSTRY

ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results.

With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally.

We are seeking a full-time, experienced Instructional Writer & Content Creator to join our high-performance team and be a part of our journey to shape the future of the Northern Virginia area data center community by delivering resilient and sustainable solutions that make a difference.

This individual will be responsible for creating clear, concise, and accurate content that translates complex technical information into user-friendly materials. This role involves collaborating with various teams, including engineering, product development, and customer support, to produce manuals, user guides, FAQs, and other content that enhance the user experience and support product usage.

• CONTENT CREATION - Develop, review, update, and maintain comprehensive content for user manuals, technical guides, installation instructions, ensure it reflects the latest product features and updates.
• CONTENT SIMPLIFICATION - Translate complex technical information into easily understandable text for a variety of audiences, including non-technical users.
• COLLABORATION - Work closely with engineers, product managers, production personnel, and other stakeholders to gather information and ensure the accuracy of the content.
• CONTENT DISSEMINATION - Curate data and deploy BKM to maximize content impact and effective utilization regardless of methodology and / or access device.

• Write, edit, and format technical content for user manuals, installation guides, update / release notes, FAQs, online help, etc.
• Develop clear and concise content tailored to each target audience’s level of understanding.
• Organize and maintain information libraries, ensuring all content is current and accessible.
• Use content / knowledge management systems (CMS / KMS) and version control systems to manage workflows.
• Work with engineering, product management, customer support, and other teams to understand product features and functionalities.
• Participate in product design and development meetings to stay updated on new features and changes.
• Utilize various authoring tools and software (e.g., Microsoft Office, Adobe Framemaker, Madcap Flare, Captivate, XML, HTML to create and edit content including instructor course content, workflows, and storyboards.
• Leverage graphic design and multimedia tools to create illustrative content.
• Ensure that all content complies with industry standards and regulatory requirements.
• Stay updated on best practices and emerging trends in content development, digital asset management (DAM), Media Asset Management (MAM), and the latest trends in meta‑data tagging principles (AI in Metadata Tagging).

• Servant Leadership in developing and building a highly comprehensive content distribution methodology.
• Working experience with content management systems and aiWARE (or other MAM).

• Bachelor’s degree in English, Communications, Technical Writing, Computer Science or certification in industry specific standards along with at least 10 years of relevant experience.
• Proficiency with documentation tools such as Microsoft Office, Adobe Framemaker, or other relevant tools.
• Basic understanding of DAM / MAM philosophy and software development concepts.
• Excellent written and verbal communication skills with a keen eye for detail.
• Strong leadership and interpersonal skills with the ability to collaborate effectively with cross‑functional teams.

• Positive and personable…