ServiceNow Technical Delivery Lead - Federal SaaS Architect

InDev is seeking a Technical Delivery Lead to serve as the technical authority and engineering leader for a DHS Service Now contract. This is not a traditional project management role. You will lead the technical direction, architecture, and execution of Service Now applications while overseeing engineering teams and serving as the primary technical interface to the customer. You will be responsible for driving engineering quality, making technical decisions, guiding architecture, and ensuring successful delivery of complex SaaS-based solutions in a federal environment.

Clearance: U.S. Citizen;
Must have an active Top-Secret Clearance or DHS Public Trust Clearance.

• Serve as the primary point of contact for delivery teams to the customer
• Lead customer meetings including sprint reviews, status updates, roadmap discussions, and issue resolution
• Lead design reviews, solution discussions, and technical briefings
• Translate business objectives into actionable technical solutions

• Own technical delivery outcomes (quality, scalability, performance)
• Ensure solutions are delivered on time, within scope, and with high quality
• Drive sprint planning, prioritization, and backlog refinement in collaboration with Business Analysts and Solution Architects
• Monitor progress, identify risks, and remove blockers
• Ensure alignment between customer requirements and technical implementation

• Maintain strong understanding of the product architecture, capabilities, and limitations
• Partner with Solution Architects to design scalable, high-quality solutions
• Lead and mentor cross-functional team members
• Foster accountability, collaboration, and continuous improvement

• Track delivery performance using KPIs and metrics
• Drive process improvements across delivery workflows
• Ensure documentation standards and governance requirements are met

• Bachelor’s Degree in Computer Science, Information Systems, or a related field
• 7+ years of software engineering, architecture, and/or technical leadership
• Strong technical background (software engineering, systems architecture, or similar)
• Deep understanding of SaaS Low-Code/No-Code workflow platforms (Service Now preferred)
• Experience with KPI tracking, roadmap planning, scope definition, and timelines
• Experience leading engineering and cross-functional teams
• Proven ability communicating complex technical concepts
• Customer-facing experience with enterprise clients
• Deep understanding of software development lifecycle (Agile/Scrum preferred)
• Strong problem-solving and decision-making skills
• Strong communication, presentation, and organization skills

• Experience with Service Now Government Community Cloud (GCC)
• Proficiency in agile tools including Jira and Confluence
• Familiarity with Power BI, creating reports and dashboards
• Experience with Section 508, FISMA, and FedRAMP requirements
• Project Management Professional (PMP) Certification

• Innovative Environment
  :
  Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact
  :
  Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration
  :
  Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset
  :
  Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture
  :
  Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech
  :
  Engage with the latest technologies and tools in the data integration landscape.

If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.