Sr. Network Engineer - Network Platforms and Automation

Job Description

As a Senior Network Engineer specializing in Network Tools, you will be at the forefront of Visa’s technology evolution by seamlessly blending the management of industry‑leading vendor tools with the adoption and integration of cutting‑edge technologies. This role is responsible for engineering, operating, and optimizing commercial, off‑the‑shelf network monitoring, management, and automation solutions, while also leveraging automation frameworks, cloud‑native architectures, and Generative AI (GenAI) to maximize operational uptime and efficiency.

You will design and implement enhancements that fuse commercial software with in‑house automation, enabling predictive analytics and automated incident response, as well as driving efficiency gains. Your expertise will allow you to develop and refine workflows that incorporate cloud scalability, AI‑driven insights, and infrastructure‑as‑code, ensuring our monitoring and fault management platforms remain state‑of‑the‑art.

Collaboration is essential. You’ll partner closely with internal architecture, engineering, operations, and business teams to translate requirements into technical solutions that are both robust and innovative. Your role will be pivotal in guiding the transformation of Visa’s network monitoring and configuration management into highly automated and resilient infrastructures.

• Ensuring network reliability, performance, and security compliance through robust tooling solutions.
• Automating network operations to minimize manual intervention and reduce downtime.
• Providing actionable analytics and reporting to inform network strategy and troubleshooting.
• Collaborating with networking, security, and IT teams to address evolving infrastructure monitoring needs.
• Reducing incident volume and mean time to resolution (MTTR) via automated triage and event correlation.
• Integrating AI and GenAI into solutions to accelerate automation and improve diagnostics.

• Engineering and operating network monitoring and automation tools (e.g., Net Brain, Sev One, ITNM).
• Helping design and implement enhancements that integrate commercial software with in‑house applications and automation.
• Implementing predictive analytics and automated incident response.
• Reducing MTTR and alert noise through event correlation.
• Supporting configuration audits and compliance reporting.

This is a hybrid position. The expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office.

Basic Qualifications

• 2+ years of relevant work experience and a Bachelor’s degree, or 5+ years of relevant work experience.
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• Hands‑on expertise in programming and scripting using Python or similar languages, and automating workflows with infrastructure‑as‑code (Terraform, Ansible) and CI/CD pipelines.
• Proficiency in integrating monitoring solutions with cloud services (AWS, Azure, GCP).
• Proven experience leveraging AI and GenAI technologies to improve efficiency.
• Extensive experience engineering, deploying, and operating vendor‑purchased, off‑the‑shelf network monitoring solutions (e.g., Sev One, Netscout, Net Brain, Thousand Eyes).
• Strong skills in database management, including SQL and the integration of diverse data sources for comprehensive monitoring.
• Deep understanding of SNMP, syslog, and modern observability tools (Prometheus, Grafana, ELK), including their orchestration in hybrid on‑prem/cloud environments.
• Track record of driving operational excellence by creating automated systems and integrations.
• Experience managing enterprise ITSM platforms for incident, request, and change management in 24x7 environments.
• Exceptional communication and teamwork skills, with the ability to lead complex incident resolution and root cause analysis.
• If you’re passionate about innovating at the intersection of vendor solutions and emerging technologies, and are ready to help transform Visa’s monitoring ecosystem, we invite you to join our Global Network Engineering Tools team.