Mac Support Engineer

Position

Mac Support Engineer

Ashburn, VA

$75,000 - $85,000 per year

• Mac experience in an Enterprise Environment is desired.
• Possess system knowledge in macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication, and macOS cybersecurity hardening guidelines.
• Provide onsite deskside support.
• Good knowledge of networking fundamentals (VLANS, Switch accesses, and configuration).
• Support all Apple Mac Books, Workstations, and Servers.
• Experience with a ticketing system (Service Now) is a plus.
• Utilize Jamf Pro to ensure a standard version level of macOS and applications across all Macs.
• Provide macOS desktop and server support skills.
• Support macOS across a range of versions.
• Support common macOS applications such as Adobe Creative Cloud and M365 Apps.
• Administrate Profiles and Policies using Jamf Pro version 11.0 or later.
• Use terminal commands and simple Bash scripts.

• Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (preferred); US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
• Bachelor's degree in Information Systems or related field; or 1‑2+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 100) or greater certification.
• Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory.
• Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers.
• ITIL v3 Foundations Certification is highly desired.
• Apple Certified Support Professional is highly desired.
• Experience with Service Now is desired.
• Experience with Beyond Trust Remote Support is desired.

• Junior level knowledge for Jamf configuration and operations (patching, configuration profiles, operating system upgrades, and security configurations).
• Experience with on-premise, distributed cloud, and hybrid infrastructures.
• Working knowledge of macOS operating system, image management, OSD, and servicing updates.
• Strong understanding of web browser management for security zones, document modes, and add‑ons; ability to troubleshoot web apps, site security or compatibility issues for Safari, Chrome, and Firefox.
• Understanding of Line‑of‑Business (LOB) apps regarding troubleshooting failed installations or updates.
• Knowledge of application requirements gathering, analysis, testing, benchmarking, and system/software integration.
• Use of Remote Admin Tools for building and validating test cases.
• Outstanding interpersonal and communication skills with the ability to communicate with stakeholders at all business levels.
• Ability to grow as a team member and quickly learn new technologies and relevant cloud trends.
• Strong ability to work with cross‑functional teams (cybersecurity, Windows desktop management, upper and government management, and field support).
• Proficiency in scripting for desktop system automation and management.
• Experience with Intune, M365, and MS Active Directory is a plus.
• Experience with the macOS Security Compliance Project (mSCP) is a plus.

Medical, Dental, and Vision coverage options. 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. In‑house training programs and bonuses for thought leadership.

Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and use E‑Verify.