Operations Integrator- Application Support

Job ID324193

Job Title:

Operations Integrator
- Application Support Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
None Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local*
*
* The Opportunity:

CACI is currently looking for an Operations Integrator with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS).As an Operations Integrator you will support the operations and maintenance of the REVMOD applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages.

You will interact with product development teams, network services, security, audit team, and customer service teams to coordinate operations and maintenance of deployed systems.

Responsibilities:

Triage and troubleshooting incidents with critical end user applications and work in a highly Agile environment

Lead rapid response to quickly investigating incidents and outages

Identifying, diagnosing and resolving issues quickly to minimize downtime.

Create CRs for the REVMOD Applications, work closely with the CM team and own the CM related processes.

Perform proactive monitoring and daily system health checks for REVMOD applications.

Monitor services, jobs, databases and interfaces for failures, irregularities, and performance issues.

Oversee daily infrastructure, systems, services, & external interfaces production ops support.

Support critical processes outside of normal hours to include nights, weekends and holidays.

Overseeing collaboration between different departments in IT, Product, and Shared Services teams or units to ensure smooth integration of operations

Establish, track and report metrics, assess system data, analyze error logs, & capture user reports.

Responsible for operations support metrics and Portfolio service desk ticket queues.

Identify recurring issues and perform root cause analysis

Serves as a backup to the Production support member.

Research any vulnerability scan issues and provide directions for external team co-ordination or ASF production team.

Keep track on incident tickets and follow-up with resolutions

Qualifications:

Required:

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:3-year check for felony convictions1 year check for illegal drug use1 year of check for misconduct such as theft or fraud

College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree

Excellent verbal and written communication skills

Professional

Experience:

7+ years related technical experience

Experience with supporting 6-8 production deployed applications

Managing work with Jira products in the context of software development and reporting across multiple teams

Excellent verbal and written communication skills

Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management

Understanding with a variety of technology stacks and platforms (AWS cloud, Angular, Java, Postgre

SQL)

Experience with configuration and operation of monitoring tools such as Splunk Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VADesired:

Experience managing operations in an Agile environment

Experience with Sec Dev Ops  processes and/or tools

Development experience with a variety of technology stacks and platforms (AWS cloud, Angular, Java, Postgre

SQL)
Current and relevant experience with Customs and Border Protection (CBP) applications.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and…