Data Center Technician Night Shift , DCC Communities

Description

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations across the United States. The successful candidate will report to a site location and work in an environment that operates 24/7. The role involves hardware and network diagnostics, physical repair, on‑call rotation, installation of equipment, documentation, and process improvement.

• Perform server rack installations and hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection, reporting, and root cause analysis.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in a 24/7 environment, including on‑call rotation and after‑hours support.
• Regional travel may be required.

• 1+ year of computer hardware troubleshooting and repair experience.
• 1+ year of computer networking experience.
• High school diploma or equivalent.
• 1+ year of server hardware troubleshooting and repair experience.

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. The starting pay for this position ranges from $27.00 to $48.00 USD hourly, depending on experience, qualifications, and location. Additional benefits include EAP, mental health support, medical advice line, and 401(k) matching. The position is available in locations such as VA (Manassas, Herndon, Chantilly, Auburn), OR (Boardman, Umatilla, Hermiston), OH (Columbus), and CA (Santa Clara).