Manager, Global Client Delivery

Job Description

Global Client Delivery Manager

Location:
Ashburn, VA

Your Role

In this client-facing role, you will serve as a central point of coordination supporting global strategic accounts, ensuring seamless delivery of implementation projects across Digital Realty's portfolio. You will work across internal teams and external stakeholders to drive consistent, high-quality client experiences throughout pre- and post-commissioning phases, enabling successful project execution and long-term client satisfaction.

What you'll do

• Support management of global strategic accounts, providing a consolidated view of pre- and post-commissioning project activities
• Partner with Sales, Solution Engineering, PMG, and internal teams to support contract/SOW development and negotiation
• Ensure delivery aligns with contract requirements, scope, and client expectations
• Coordinate with Design & Construction (D&C) and Implementation teams to validate SOWs, costs, and support client approvals and mobilization
• Lead internal kickoff (KOC) meetings and ensure alignment across stakeholders
• Track project progress, risks, issues, dependencies, and mitigation plans, ensuring clear client communication
• Ensure project updates are accurate, escalated appropriately, and client-ready
• Support development of client playbooks and collaborate with CSMs for strategic account consistency
• Oversee project handover processes, including documentation, client verification, and commissioning reporting
• Monitor milestone delivery, schedules, punch list execution, and support ongoing Day 1 and Day 2 project activities

What you'll need

• Bachelor's degree (technical field preferred - Engineering, Telecom, Computer Science, etc.)
• 5+ years of experience in operations, data center, construction, telecom, or engineering environments
• Strong knowledge of data center infrastructure, products, and mission-critical environments
• Ability to interpret construction drawings, project documentation, and technical specifications
• Familiarity with contracts (MSA, AIA, SOW) and construction-related financials
• Strong analytical, problem-solving, and quantitative skills
• Excellent communication, presentation, and stakeholder management skills across all levels
• Proven ability to coordinate cross-functional teams in a matrixed, global environment
• Highly organized, detail-oriented, and able to manage multiple priorities in fast-paced settings
• Proficiency with MS Office tools (Excel, Project, Visio, etc.) and willingness to travel (~20%)

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. Platform

DIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit  or follow us on Linked In and Twitter.

A bit about our team

Operations

Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and…