Systems Integration Specialist

Purpose of Position

The Systems Integration Specialist I supports system and process integration initiatives across Field Service – Product Services. This role assists with workflow documentation, system validation, user testing support, and operational alignment activities. The Specialist provides day‑to‑day support to the Systems Integration & Assurance Manager and cross‑functional teams during system enhancements and updates.

This position has no direct supervisory responsibility.

• Participate in system configuration and implementation activities in partnership with IT, including UAT coordination, execution of test scripts, defect tracking, release preparation, and post‑implementation validation.
• Document As‑Is and To‑Be workflows and update Operating Instructions and Work Instructions to reflect system and process changes.
• Validate traceability controls, asset tracking, material disposition, and process compliance during system updates.
• Support continuous improvement initiatives by identifying inefficiencies and proposing corrective actions.
• Maintain controlled documentation of system processes, workflows, configuration updates, and integration records.
• Provide administrative and coordination support for integration projects as needed.
• Perform other duties as assigned by the Director of Product Services
  .

• Bachelor’s degree in Business, Operations, Information Systems, or related field preferred; or equivalent combination of education and relevant experience.
• 1–3 years in operations support, logistics systems, testing support, or process coordination.
• Familiarity with ERP/MRP or CRM systems preferred.
• Strong attention to detail, organization, and collaboration skills.

• Ability to follow established processes and workflows accurately.
• Strong documentation and technical writing skills.
• Proficiency in Microsoft Office and reporting tools.
• Effective collaboration with operational and cross‑functional teams.
• Ability to learn and apply new system processes quickly.

• Vision:
  Long periods of close work on a computer screen.
• Travel:
  Occasional travel (up to 10%) to IEM regional offices, warehouse locations, or vendor sites.

Interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail. Environment:
Climate‑controlled office space and warehouse environments; exposure to non‑climate‑controlled areas may occur during inventory activities.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

[Comp Range: $85k – $95k]

We offer a comprehensive and competitive benefits package designed to support our employees’ well‑being, growth, and long‑term success.

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem‑solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

IEM does not discriminate against any applicant based on any characteristic protected by law.

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