Incident Support Manager Security Clearance

Responsibilities

• Manages the general day-to-day operations of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases, and other technologies.
• Contributes to the planning and maintenance of the organization's data technology operations, including computer hardware, software, and telecommunications.
• Participates in the evaluation, development, and recommendation of solutions specific to the entire organization as well as specific solutions for individual departments.
• Coordinates and schedules the transition from existing to new platforms and systems.
• Monitors the needs of the organization vis-a-vis the newest technology.
• Works with organizational leaders to develop technology plans, policies, and procedures in alignment with company goals and standards.
• In-depth understanding of the field's concepts and principles.
• Leads and directs the work of other employees and has full authority for personnel decisions.
• Supervision may be provided through a team of subordinate supervisors and/or managers.
• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
• Supports the restoration of network infrastructure and service operation as quickly as possible to minimize the impact to business operations.
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.
• Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents.
• Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.
• Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.
• Is the representative for the first stage of escalation for Incidents.
• Responsible for managing Tier 1 and Tier 2 incident responses.
• Responsible for ensuring that all incidents are properly resolved and closed.
• Responsible for providing recommendations to the CBP Incident Manager for the on‑going improvement of the Incident Management Process.

• Applicants must have the ability to obtain a CBP Background Investigation/clearance — required for consideration. Some billets may require DoD Secret or Top Secret access.
• Relevant certifications such as ITIL v3, CCNA, CCNP, CIM.
• Bachelor's degree in a related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of ten (10) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.

Job :

Location:

On‑site