Network Operations Center - Shift Lead Security Clearance

Responsibilities

• The NOC Tier 1 Shift Lead oversees a team of Tier 1 NOC technicians during assigned shifts.
• Ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher‑tier support, and maintaining operational efficiency.
• Operates in a 24/7 environment, playing a critical role in maintaining network stability and delivering exceptional support to customers.
• Supports complex PCs and LAN/WAN networks throughout the organization.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems using equipment such as computer terminals and modems.
• Analyzes test data and recommends hardware or software for purchase.
• Performs work under minimal supervision.
• Handles complex issues and problems, referring only the most complex issues to higher‑level staff.

• Applicants must be able to obtain a CBP Background Investigation/clearance; some billets may require DoD Secret or Top Secret access.
• Relevant certifications such as ITIL v3, CompTIA, or CCNA.
• Minimum of five (5) years’ relevant experience in Tier 1 support operations.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands‑on experience with network monitoring tools and ticketing systems.
• Excellent problem‑solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

Job