Data Center Lab Technician

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Work with client teams to perform data center repairs and technician duties such as provisioning, repairs, decommissioning, moves, troubleshooting, shipping, and inventory management. Help ensure operational readiness of hardware by offering detailed, ongoing feedback.

How You Will Make a Difference:
In-depth usage of command-line tools and techniques, both Linux and client-specific.
Hardware installation, rack and stack, cabling, provisioning, and decommission. Hardware diagnosis and/or repairs
Coordinate with internal Data Center teams on dependent tasks (e.g. Network configuration on a rack that is needed for a new server)
Task/ticket management
Rack integration
Device/System configuration
System troubleshooting with remote engineers
Document installation, repair procedures, and rack layouts
Provide feedback for HW troubleshooting, testing, and installation
Validate repair documentation for hardware and configurations
Support on-site vendor visits by escorting and assistance with internal tools
Space planning
Asset/Inventory Management
Equipment support RMA
Assist in the standardization of hardware for production, tooling, and automation
Assist in the development of hardware requirements and specifications Assist with projects (new capacity, as well as retrofits) and repairs throughout DC
Other tasks as required to support the service on a local basis

What You Will Need to Succeed:
High School Diploma or GED
Basic understanding of PC / server hardware
Proficiency in the Linux command line with common UNIX tools
Minimum 1 year of experience with Linux system administration, network administration
Experience working in the physical layer of data center operations (hardware)
Driven, self-motivated work ethic
Eagerness to learn new technologies and adapt to constant change
Focused, detail-oriented, able to manage and analyze technical data from multiple sources
Ability to dynamically switch between people-oriented and technically-oriented mindsets
Excellent written and verbal communication skills
Able to safely lift and move a minimum of fifty (50) pounds

#LI-MM1

Compensation

Estimated Pay Range: $34.52 - $39.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation,…