Google AI Architect – AI Chat Bot; Billing & Citizen Services

Full-time

Zillion Technologies Inc.

- (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

• Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.
• College Degree Required

Role

Summary:

The Google AI Architect will lead the design, development, and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure, scalable, and compliant AI solution on Google Cloud
, including conversational interfaces delivered through web, API, and Google Workspace channels (Google Chat and Google Meet), to improve operational efficiency, accuracy, and user experience.

Key Responsibilities:

Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client’s billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services.

Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, Big Query, Cloud Functions, etc.).

Develop an intelligent bot to:

• Automate billing inquiries and workflows.
• Provide real-time, accurate responses to citizen queries.
• Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.
• Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.
• Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.
• Support self-service options for payments, invoices, and status tracking.
• Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).
• Integrate the AI bot with our clients’s existing billing systems, databases, and APIs.
• Define AI governance, data management, and model lifecycle processes.
• Optimize performance, scalability, reliability, and cost efficiency.
• Establish monitoring, logging, and continuous improvement frameworks for AI models.
• Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.
• Provide documentation, training, and knowledge transfer to internal teams.

• Strong expertise in Google Cloud Platform (GCP) and AI services.
• Experience with conversational AI, chatbots, and automation platforms.
• Proficiency in AI/ML architecture, data pipelines, and API integrations.
• Knowledge of federal IT compliance, cybersecurity, and data governance standards.
• Experience designing scalable and secure cloud-based solutions.
• Strong communication and stakeholder engagement skills.

Preferred Qualifications:

Experience working with federal agencies or government projects.

Background in billing systems, financial workflows, or citizen service platforms.

Certifications in Google Cloud or AI/ML Architecture.

• Handle citizen inquiries related to invoices, charges, and payment status.
• Provide real-time access to billing details such as invoice number, amount due, due date, and payment history.
• Support automated generation and delivery of invoices and billing statements.
• Enable self-service payment guidance and redirection to secure payment platforms.
• Validate billing discrepancies and route complex issues to human agents.
• Automate reminders and notifications for upcoming or overdue payments.
• Support refunds, adjustments, and credit inquiries based on predefined business rules.
• Integrate with clients’s financial and billing systems to ensure data accuracy and consistency.
• Maintain audit trails and transaction logs for compliance and reporting.
• Ensure secure handling of financial and personally identifiable information (PII).